Privacy Policy for Five Paws Grooming
Effective Date: January 1, 2025
At Five Paws Grooming we value your privacy and are committed to protecting the personal information you provide to us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information in compliance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and other applicable privacy laws in Canada.
1. Collection of Personal Information
We may collect the following personal information from you:
- Contact Information: Name, address, phone number, and email address.
- Pet Information: Your pet’s name, breed, age, health conditions, and grooming preferences.
- Payment Information: Credit/debit card details or other payment information for processing transactions.
- Appointment History: Records of past and future grooming appointments.
2. Use of Personal Information
We collect your personal information for the following purposes:
- To schedule and manage grooming appointments.
- To provide personalized grooming services tailored to your pet’s needs.
- To communicate with you about appointments, updates, and promotions.
- To process payments and issue receipts.
- To comply with legal or regulatory requirements.
3. Consent
By providing your personal information, you consent to its collection, use, and disclosure as outlined in this Privacy Policy. You may withdraw your consent at any time, subject to legal or contractual restrictions, by contacting us (see Section 8).
4. Disclosure of Personal Information
We do not sell or share your personal information with third parties, except:
- To service providers who assist us in delivering our services (e.g., payment processors).
- As required by law, such as to comply with a legal obligation or court order.
- With your explicit consent.
5. Retention of Personal Information
We retain your personal information only as long as necessary to fulfill the purposes for which it was collected or to comply with legal or regulatory requirements.
6. Safeguards
We take appropriate technical, administrative, and physical measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These measures include:
- Secure storage of physical and electronic records.
- Restricted access to personal information by authorized personnel only.
- Use of encryption and secure payment systems for financial transactions.
7. Access and Correction
You have the right to:
- Access your personal information held by us.
- Request corrections to inaccurate or incomplete information.
To make a request, please contact us using the details provided below.
8. Contact Information
If you have questions about this Privacy Policy or wish to exercise your rights, please contact us:
Five Paws Grooming
177 Clarence Street - Unit C, Brantford, Ontario N3R 3T1, Canada
Phone: 226-493-1357
Email: info@fivepawsgrooming.ca
9. Updates to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated policy will be posted on our website, and the effective date will be revised.
By using our services, you agree to the terms of this Privacy Policy.
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